Privacy Policy

Introduction

vividstratumium AG ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website vividstratumium.top and use our services.

This policy applies to all data we collect through our website, email communications, and other digital channels. Please read this privacy policy carefully to understand our practices regarding your personal data and how we treat it.

Data Controller Information

The data controller responsible for your personal information is:

Data Collection

We collect and process various types of personal data to provide our booking optimization services effectively. The data we collect includes information you provide directly to us and information automatically collected through your use of our services.

Information You Provide

When you contact us or use our services, you may voluntarily provide us with personal information, including:

• Contact details (name, email address, phone number, business address)
• Business information (company name, business type, service offerings)
• Communication preferences and marketing consent
• Enquiry details and consultation requests
• Feedback and correspondence with our team

Automatically Collected Information

When you visit our website, we automatically collect certain technical information, including:

• IP address and general location information
• Browser type, version, and language settings
• Device information (operating system, screen resolution)
• Website usage data (pages visited, time spent, referral sources)
• Cookies and similar tracking technologies (see our Cookie Policy)

How We Use Your Information

We process your personal data for various legitimate business purposes. How we use your information depends on the legal basis for processing and the specific services you use.

Service Provision

We use your personal data to provide our booking optimization services, including:

• Responding to enquiries and consultation requests
• Delivering our optimization services and support
• Managing client relationships and project communications
• Processing payments and maintaining financial records
• Providing customer support and technical assistance

Business Operations

We also use your data for legitimate business interests, including:

• Improving our website functionality and user experience
• Analysing service performance and client satisfaction
• Developing new services and optimization strategies
• Maintaining security and preventing fraud
• Complying with legal obligations and regulatory requirements

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use and how to control them, please see our Cookie Policy.

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Consent: Where you have given clear consent for specific processing activities
• Contract: Where processing is necessary for performing our services
• Legitimate Interests: For business operations, security, and service improvement
• Legal Obligation: Where required by law or regulation

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data in the following limited circumstances:

• With service providers who assist in delivering our services (under strict confidentiality agreements)
• When required by law, regulation, or legal process
• To protect our rights, property, or safety, or that of others
• With your explicit consent for specific purposes

All third-party service providers are carefully selected and required to maintain appropriate data protection standards.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal obligations. Our data retention periods are determined based on:

• The nature and sensitivity of the data
• The purposes for which we process the data
• Legal and regulatory requirements
• Legitimate business needs

Generally, we retain client data for up to 7 years after the end of our business relationship, unless a longer retention period is required by law or for legitimate business purposes.

Your Rights

Under GDPR and applicable data protection laws, you have several rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Receive your data in a structured, commonly used format
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within one month of receipt.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Staff training on data protection and security
• Incident response and breach notification procedures

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protection measures.

International Data Transfers

We primarily process data within the European Economic Area (EEA). If we transfer your personal data outside the EEA, we ensure appropriate safeguards are in place, such as:

• European Commission adequacy decisions
• Standard Contractual Clauses approved by the European Commission
• Binding Corporate Rules or certification schemes

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us:

You also have the right to lodge a complaint with the Austrian Data Protection Authority (Datenschutzbehörde) if you believe we have not handled your personal data in accordance with applicable law.